Terms & Conditions

The sale of EVELIE items on this website and in-store is managed by Caroline Black Boutique Limited, a UK-based company with registered offices located at 38 Franklin House, London NW6 5BZ. The company's registration number is 11992548, and its VAT number is GB 331611149. In this document, the company may be referred to as "us," "we," or "our."

The information or personal details you share with us will be handled in accordance with our Data Protection Policies. By using this website, you consent to the processing of your information and details, and you confirm that all the information or details you have provided to us are accurate and truthful.

By using this website and/or placing any order through it, you agree to:

1. Use the website solely for making legitimate inquiries or orders.
2. Refrain from making any speculative, false, or fraudulent orders. If we reasonably believe that such an order has been made, we reserve the right to cancel the order and notify the appropriate authorities.
3. Provide accurate and up-to-date email, postal, and/or other contact information, acknowledging that we may use these details to contact you if necessary.

If you fail to provide all the necessary information, we may be unable to fulfill your order. By placing an order through this website, you confirm that you are at least 18 years old and have the legal capacity to enter into binding contracts.

The products offered on this website are available for delivery only to mainland United Kingdom, Northern Ireland, and the Isle of Man. If you wish to order items from another country using this website, you are welcome to do so. However, please note that the ordered items can only be delivered to an address within mainland United Kingdom, Northern Ireland, or the Isle of Man

A contract for any items between us and you will not exist until we have expressly accepted your order, even if funds have been deducted from your account. If we do not accept your offer and funds have been deducted, they will be fully refunded. To place an order, follow the order form that has been shared with you or the online shopping process and submit the order. You will then receive an email from us confirming receipt of your order (the "Order Confirmation"). The contract for purchasing a product between us (the "Contract") is formed only when we send you the Order Confirmation. The Contract pertains only to the items confirmed in the Order Confirmation.

All orders for products are subject to availability. In the event of supply difficulties or if items are no longer in stock, you will be informed and any payment made will be refunded. This may occur if the designer/manufacturer decides to discontinue the product(s) or is unable to meet the date of your wedding.

We reserve the right to withdraw any items from this website at any time, as well as to remove or edit any materials or content on this website. While we make every effort to process all orders submitted to us, there may be exceptional circumstances that require us to refuse to process or accept an order after we have received it or sent an Order Confirmation. In such cases, we reserve the right to do so at any time. We will not be liable to you or any third party for withdrawing any item from this website, removing or editing any materials or content on this website, or for refusing to process or accept an order after we have received it or sent you an Order Confirmation.

Subject to availability and barring any exceptional circumstances, we will strive to fulfill your order for items listed in the Order Confirmation by the delivery date specified in the Order Confirmation or, if no estimated delivery date is provided, within a maximum of 6 weeks from the date of the Order Confirmation for veils and 9 months for dresses. If we fail to deliver the items within 6 weeks for veils and 9 months for wedding dresses of the Order Confirmation date, you may cancel the Contract, and we will refund the price paid for the items and any delivery costs incurred.

If our delivery of the items is delayed due to an event beyond our control, we will promptly notify you and take steps to minimize the impact of the delay. As long as we do this, we will not be held responsible for delays caused by the event. However, if there is a risk of significant delay, you may contact us to terminate the Contract and receive a refund for any items paid for but not yet received.

For the purposes of these Terms, "delivery" or "delivered" is considered to have taken place when you or a third party nominated by you obtains physical possession of the items, as evidenced by the signing for receipt of the items at the agreed delivery address.

If we can't deliver your items, they'll be sent back to us. If you're not at the specified delivery location when we attempt delivery, please get in touch with us to arrange another mutually convenient day for delivery.

If your order hasn't been delivered due to circumstances beyond our control, or you haven't picked it up from the store, we'll reach out to you. Should 30 days pass from the date your order was ready for collection and it still hasn't been picked up, or you've refused to collect it, it will be considered as abandoned by you. For additional information, please contact us.

The products are your responsibility from the moment they are delivered or collected. Ownership of the products transfers to you once we have received full payment for all amounts due, including delivery fees, or upon delivery and collection, whichever occurs later.

Staff at Evelie will measure your body for each wedding dress order and advise on the size to be ordered. Once the first payment has been made and order is placed you automatically agree to the sizes. It is your responsibility to check these measurements and to indicate if you feel that these measurements are incorrect in any way. Evelie will not be held responsible for any weight loss/gain or any other changes in your measurements and sizing after the product has been ordered (for example due to pregnancy). If you are not happy with the sizing included in this order form you must inform Evelie within 48 hours from Order date. 

If you are purchasing an ex-sample wedding dress, staff at Evelie will advise of all known faults with the dress however, it is your responsibility to inspect it before purchase to ensure that you are satisfied with the condition.

The price of any items will be as displayed on our website, except in cases of obvious error. We strive to ensure accurate pricing on this website, but errors may occur. If we discover a pricing error for items you've ordered, we will notify you promptly and give you the option to reconfirm the order at the correct price or cancel it. If we can't reach you, the order will be considered cancelled, and any payment made for the items will be fully refunded. We are not obliged to provide items at the incorrect (lower) price if the error is apparent, unmistakable, and could have reasonably been recognized by you as incorrect.

Prices on this website include VAT. Prices may change at any time, but changes won't affect orders for which we have already sent an Order Confirmation, so price adjustments on previous orders aren't allowed.

After adding items to your basket and proceeding to checkout, you'll need to complete the purchase process by providing or verifying the requested information at each step. You can modify order details before payment.

Payment can be made via Visa, Mastercard, or American Express. To minimize unauthorized access, your credit card details will be encrypted. By clicking "Authorize Payment," you confirm the credit card is yours. Credit cards are subject to validation checks and authorization by the card issuer. If your card issuer doesn't authorize payment, we won't be liable for any delay or non-delivery and may not form a contract with you.

Note that a binding order is placed when you press the "Authorize Payment" button on the screen, requiring payment for the order. The provisions regarding card validation checks and authorization apply to Visa, Mastercard, or American Express payments.

The price for the products must be paid in full at the time of ordering. In the event that Evelie agrees on a first payment smaller than the full amount, the balance of the price for the products must be paid within 8 weeks after the first payment. Please note that whilst Evelie provides you with an estimated delivery time, on occasions product(s) can arrive much earlier than expected. If this is the case, any balance is still due within 7 days of arrival.

Although you might have been provided with guideline alteration costs at the time of ordering your product(s), the cost of any alterations is not included in the price of the product. Each product(s) will be individually assessed by the seamstresses and will be charged in accordance with the likely time taken for each piece of work. You will be advised of the cost in advance of any work being carried out.

We focus on providing made-to-order wedding dresses, and therefore, orders cannot be cancelled, and payments are non-refundable, regardless of whether you change your mind or no longer require the wedding dress, unless we cannot accept or fulfil your order. Payments cannot be transferred to another person or company.

Our bridal veils are also made-to-order; however, we do accept returns, provided that a 50% restocking fee is deducted from the refund. To avoid additional charges, the item must be returned in its original condition within 14 days of its arrival to you. The item should be unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair. Merchandise must be in its original packaging with all tags attached. We cannot process the return of any items that do not adhere to this return policy.

Upon receiving the returned order and processing it, you will receive a refund for your order, minus the cost of shipping, restocking fee, or any rush fees. As all items, including standard sizes, are made-to-order, we cannot accommodate the 'buy-many-veils-keep-one' approach. Our customer service team may cancel an order believed to have been made with that intention, and we will not accept the return either.

You acknowledge and agree that all copyright, trademarks, and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by us or our licensors. This does not prevent you from using this website to the extent necessary to make a copy of any order or Contract details.

You may not misuse this website/App by knowingly introducing viruses, Trojans, worms, logic bombs, or other material that is malicious or technologically harmful. You will not attempt to have any unauthorized access to this website/App, the server which hosts this site/App, or any other server, computer, or database related to our website. You undertake not to attack this website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you may commit a criminal offense under the applicable regulations. We will report any such breach to the relevant law enforcement authority and will cooperate with the appropriate authority to disclose the identity of the hacker. Likewise, in the event of such a breach, your right to use this website/App will cease immediately. We will use reasonable care and skill to ensure that this website and App are safe, secure, and free from bugs, viruses, and other defects. Except to the extent it results from our failure to do so, we accept no liability for any loss or damage resulting from any denial of service attack, virus, or any other software or material that is malicious or technologically harmful to your computer, equipment, data, or material resulting from the use of this website/App or from the downloading of its contents or of such contents to which this website/App redirects.

We may provide links from our website to other third-party websites and materials; such links are offered exclusively for informational purposes, and we do not have any control whatsoever over the contents of these websites or materials. Accordingly, we accept no liability whatsoever for any loss or damage that may arise from the use of such links.

The Contract between you and us is binding on both you and us, as well as on our respective successors and assigns. You may not transfer, assign, charge, or otherwise dispose of the Contract, or any of your rights or obligations arising under it (aside from our guarantee), without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of the Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. For the avoidance of doubt, any such transfer, assignment, charge, or other disposition will not affect your statutory rights as a consumer or your rights under the Contract or cancel, reduce, or otherwise limit any warranty or guarantee that may have been provided by us to you, whether express or implied.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by events outside our reasonable control.

If your product is delayed, Evelie will contact you as soon as possible to let you know and steps to minimise the effect of the delay will be taken. If there is a risk of substantial delay in that Evelie cannot fulfil the contract by the date of your wedding, you may contact Evelie to end the contract and receive a refund for any product(s) you have paid for but not received.

An event outside our control includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes in particular (without limitation) the following:

1. Strikes, lock-outs, or other industrial action.
2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster.
4. Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport.
5. Impossibility of the use of public or private telecommunications networks.
6. The acts, decrees, legislation, regulations, or restrictions of any government.
7. Any shipping, postal, or other relevant transport strike, failure, or accidents.

Our performance under any Contract is deemed to be suspended for the period that any event outside our control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the event outside our control to a close or to find a solution by which our obligations under the Contract may be performed despite the event outside our control.

We have the right to revise and amend these Terms from time to time. You will be subject to the policies and Terms in force at the time that you use this website or order items from us, unless any change to those policies, Terms, or Privacy Statement is required to be made by law or governmental authority, in which case, any potential changes will also apply to orders previously placed by you.

The use of our website and the Contracts for the purchase of items through such website will be governed by English law. Any dispute arising from, or related to the use of this website or to such Contracts shall be subject to the non-exclusive jurisdiction of the English courts. If you are contracting as a consumer, nothing in this Clause will affect your statutory rights as such. If you live in Scotland, you can bring legal proceedings in respect of the items in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the items in either the Northern Irish or the English courts. If you live in the Isle of Man, you can bring legal proceedings in respect of the items in either the Isle of Man or the English courts.

We welcome your comments and feedback. Please send all feedback and comments to us via email to [email protected]